ERASE STORE

Terms & Conditions

1. General Information

  • Erase Store (erasestore.com) is an online store owned by CV Gravo Nusantara, located at Bellezza BSA 1st Floor SA1-06, Jl. Letjen Soepeno, Permata Hijau, Kel. Grogol Utara, Kec. Kebayoran Lama, Kota Adm. Jakarta Selatan, Prov. DKI Jakarta. Erase Store sells retail, bulk/wholesale, and custom clothing.
  • By placing an order at Erase Store, buyers are deemed to have read and agreed to these Terms & Conditions, Privacy Policy, and Return & Refund Policy.

2. Products & Prices

  • Products are grouped into Ready Stock (ships immediately), Pre Order (produced after the ordering period), and Mix Items (some sizes ready stock, some pre order).
  • Prices are shown in Indonesian Rupiah (IDR) for Indonesia and US Dollars (USD) for Worldwide, including applicable taxes and excluding shipping.
  • Product colors in photos may differ slightly due to screen settings. Prices and stock availability may change without prior notice.

3. Orders & Payment

  • Orders can be placed without registering an account. Buyers must provide a correct name, phone number/email, and shipping address.
  • Payments for Indonesia are processed via Xendit (virtual account, e-wallet, QRIS, credit/debit card, and other available methods). Worldwide payments are processed via PayPal.
  • Orders are processed after payment is confirmed. Unpaid orders are cancelled automatically once the payment deadline passes.

4. Shipping

  • Shipping cost is calculated from order weight and destination, and shown before payment.
  • Ready Stock items ship after payment is confirmed. Pre Order items ship according to the estimate on the product page; estimates may shift depending on production.
  • Delays or damage caused by the courier are beyond our control, but we will assist with the claim process.

5. Wholesale & Custom Orders

  • Wholesale and custom orders (design, quantity, material, and production schedule) are agreed in advance via WhatsApp 0811-1911-3399, phone (021) 5890-5002, or email erasestore@yahoo.com.

6. Changes to Terms

  • Erase Store may update these terms at any time. The version shown on this page at the time of ordering applies.

Privacy Policy

  • Data collected at checkout (name, phone number, email, and address) is used solely to process and ship orders, and for order-related communication.
  • Payment data (card numbers, account details, etc.) is processed directly by our payment partners (Xendit for Indonesia, PayPal for Worldwide) and is not stored on Erase Store servers.
  • Buyer data is shared only with parties required to fulfil the order (payment partners and couriers), and is never sold or shared for third-party marketing.
  • Buyers may request correction or deletion of their personal data via WhatsApp 0811-1911-3399, phone (021) 5890-5002, or email erasestore@yahoo.com.

Return & Refund Policy

A. Order Cancellation

  • Ready Stock orders may be cancelled within 2 (two) hours of ordering, as long as the item has not been shipped. Contact us with your order number.
  • After 2 hours, or once the item has been shipped, the order can no longer be cancelled.
  • Pre Order items already in production cannot be cancelled, except in the event of production failure on our side.
  • Custom orders cannot be cancelled once the design is approved and production has started.

B. Return Conditions

  • Returns are accepted only for manufacturing defects, wrong size/color/model shipped, or items that do not match the order.
  • Return requests must be submitted within 3 (three) days of delivery.
  • Items must be unworn, unwashed, with tags attached. An unboxing video or photo evidence of the item's condition is required.
  • Returns do not apply to change of mind, wrong size selected by the buyer, or custom items produced according to the approved design.

C. Return Procedure

  • Contact us via WhatsApp 0811-1911-3399, phone (021) 5890-5002, or email erasestore@yahoo.com with your order number, reason for return, and photo/video evidence.
  • Once the request is approved, ship the item to the address we provide.
  • After we receive and inspect the returned item, we will send a replacement (if in stock) or process a refund.
  • Return shipping is paid by the buyer, unless the error originated from Erase Store.

D. Refunds

  • Refunds are issued for cancellations that meet the terms above, approved returns where a replacement is unavailable, or production failure on our side.
  • Refunds are sent by bank transfer to an account in the buyer's name. Buyers will be asked to provide the bank name, account number, and account holder name.
  • Refunds are processed within 7–14 business days after we receive the returned item (for returns) or after the cancellation is approved (for cancellations).
  • The refund amount equals the product price paid. Shipping cost is also refunded if the error originated from Erase Store.

Contact Us

CV Gravo Nusantara

Bellezza BSA 1st Floor SA1-06, Jl. Letjen Soepeno, Permata Hijau, Kel. Grogol Utara, Kec. Kebayoran Lama, Kota Adm. Jakarta Selatan, Prov. DKI Jakarta

Phone: (021) 5890-5002 · WhatsApp: 0811-1911-3399 · Email: erasestore@yahoo.com